Refund Policy.

Because agency ad accounts, ads setup and related services are activated and provisioned on a per-client basis shortly after payment, our refund options are limited as described below. This policy applies to all services purchased through Klimax Digital.

Eligible for a refund

• The account or service was not delivered within the committed setup timeframe.
• A duplicate or accidental payment was made for the same order.
• The delivered account is confirmed non-functional and cannot be replaced under our standard replacement guarantee.

Not eligible for a refund

• Accounts restricted or flagged due to violation of the ad platform's own advertising policies.
• Change of mind after an account has already been set up and handed over.
• Ad spend, top-up balances or commissions already utilised on a live campaign.

Our replacement guarantee

In place of a cash refund, most account-related issues are resolved through our fast replacement guarantee — where an affected account is swapped for a fresh one and any remaining balance is transferred across, generally within a few hours of the issue being confirmed.

How to request a refund

Contact our support team via WhatsApp or email within 7 days of the issue occurring, including your order details and a description of the problem. Approved refunds are processed back to the original payment method within 5–10 business days.

For any questions about this policy, reach out via our Contact page.